Shipping Policy

Last updated: April 26, 2026

At Di & De, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand processing times, delivery estimates, and shipping conditions.

Shipping Destinations

We currently ship across India and selected international destinations. Availability of shipping to certain countries may vary depending on courier service coverage and customs regulations.

Shipping Charges

Within India

  • Free Shipping on eligible promotional orders (if applicable)
  • Standard shipping charges may apply at checkout depending on order value, weight, and location

International Orders

  • International shipping charges are calculated at checkout based on destination, package weight, and courier rates
  • Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer unless otherwise stated

Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation or COD verification
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • During sales, festivals, or peak demand periods, processing may take longer than usual

Estimated Delivery Time

India Orders

  • Metro Cities: 3–6 business days
  • Other Locations: 4–8 business days
  • Remote Areas: May take longer depending on courier serviceability

International Orders

  • Estimated delivery: 7–21 business days depending on destination country, customs clearance, and shipping method

Delivery timelines are estimates and not guaranteed.

Order Tracking

Once your order is shipped, you will receive shipping confirmation by email, SMS, or WhatsApp (where applicable) with tracking details.

Cash on Delivery (COD) Orders

COD may be available for selected pin codes within India. We reserve the right to confirm COD orders via phone or message before dispatch.

Failed Delivery Attempts / Undeliverable Packages

If delivery fails due to:

  • Incorrect or incomplete address
  • Customer unavailable after repeated attempts
  • Refusal to accept package

The shipment may be returned to us. Re-shipping charges may apply.

Delays in Shipping

Delivery delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier disruptions
  • Customs inspections (international orders)
  • High seasonal demand

We are not liable for delays caused by third-party courier services beyond our reasonable control.

Damaged, Lost, or Incorrect Shipments

If your package arrives damaged, incorrect, or appears lost in transit, contact us within 48 hours of delivery or expected delivery date.

Please provide:

  • Order number
  • Photos of package/product
  • Description of issue

We will investigate and assist with replacement or refund where eligible.

Shipping Restrictions

We may not ship to:

  • P.O. Box addresses
  • Sanctioned or restricted regions
  • Certain remote areas not covered by logistics partners

Returns & Replacements

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Contact Us

For any shipping-related questions, contact us:

Email: dianddefashion@gmail.com
Phone: +91 89217 82343