Return and Refund Policy

Last updated: April 26, 2026

We, Di & De, value customer satisfaction and strive to ensure you are happy with our products and your purchase. If you are not satisfied with the purchased products, please refer to our Return and Refund Policy stated below.

Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, unworn, unwashed, and in its original packaging with all tags attached, as in delivered condition..
Return requests must be initiated within 7 days of receiving the product.
Only items purchased directly from us through our website are eligible for return.
Refund or replacement requests are subject to verification. We may require an unboxing video or clear product images.

Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during sale, clearance, or promotional offers
Customized, altered, or personalized products
Used, washed, or damaged products (damages after delivery)

Return Process

1. Initiate a Return

To request a return, contact our support team with your order details.

Email: dianddefashion@gmail.com
Phone: +91 89217 82343

Please include:

Order number
Reason for return
Photos or unboxing video (if item is damaged / / wrong product)

2. Shipping the Product

Once approved, securely pack the item and ship it to the return address provided by our support team.

Customers are to bear return shipping charges unless the product received was defective, damaged, or wrong product delivered.

3. Inspection and Approval

After receiving the returned item, we will inspect it to ensure it meets our return eligibility conditions, before reissue.

Refund Process

Refunds are processed under the following guidelines:

Refunds will be initiated within 7–10 business days after the returned item received and clears inspection.
Refunds will be made to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after confirmation.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery and provide:

Provide:

Order details
Clear photos or video highlighting the issue

Once verified, we will arrange for a replacement or full refund at no extra cost.

Order Cancellation

Orders may be canceled within 24 hours of placing the order.
Once an order is processed or shipped, cancellation may not be possible.
Approved cancellations will be refunded to the original payment method.

Late or Missing Refunds

If you have not received your refund within the expected timeline:

Check your bank account for credit
Contact your payment provider or bank
Reach out to us for assistance

International Orders

For international orders, shipping fees, customs duties, and taxes are generally non-refundable unless the product is defective or not the one you selected.